Do I need an account to purchase?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Do you offer pick up?

Yes, we can accomodate local pick up. In most cases, orders placed for local pick up will be ready within 1-2 hours. Once your order is fulfilled and ready for pick you will recieve an email notification

Do you ship to PO Boxes?

Yes, all orders shipped to PO Boxes will be shipped via Canada Post.

How are applicable taxes applied?

The amount of tax calculated depends on many factors, including the destination of the shipment and the type of item(s) purchased.

All items shipped to destinations in Canada are subject to Canadian Goods and Services Tax ("GST") at 5% or Harmonized Sales Tax (“HST”) at 15%.

In addition, Provincial Sales Tax ("PST") or Quebec Sales Tax (“QST”) might apply at applicable CRA rates, depending on the item(s) and the destination of the shipment.

Generally, tax is calculated on the total selling price of each individual item. In accordance with applicable tax laws, the total selling price of an item generally will include item-level shipping and handling charges, item-level discounts, and an allocation of order-level shipping and handling charges and order-level discounts.

No tax is calculated when purchasing gift cards; however, purchases paid with gift cards can be subject to tax.

What if my shipment is lost or damaged?

All orders are insured up to $100. If your order is lost or damged please contact us immediately and we will replace your item(s) and initiate an insurance claim

What kind of warranty to do offer?

All products are given warranties of 90 days upon receipt of goods. Thumb tape has a 30 day warranty upon recipt of goods.

Can I place an order offline?

Yes, if you wish to place order via telephone please contact us at +1 (780) 203-2383